Managed services
Welcome to Kotech Systems, your trusted provider of end-to-end ICT managed services. Our comprehensive managed services solution enables businesses to focus on their core functions by leveraging ICT to drive business growth.
At Kotech Systems, we understand that effective ICT management is critical to achieving business objectives. This is why we offer a range of managed ICT services, including helpdesk and support, cybersecurity solutions, network and infrastructure management, data backup and recovery services, and more.
Our experienced team of experts will work closely with you to identify your business needs and tailor a solution that is efficient, effective, and scalable. We use state-of-the-art tools and technology to deliver secure, reliable, and cost-effective ICT management, ensuring your business stays up and running.
Our managed services are designed to provide maximum value to businesses, ensuring improved efficiency, security, and reliability. We offer proactive monitoring and support, which enables us to identify and resolve IT issues before they impact your business operations.
At Kotech Systems, we pride ourselves on our exceptional customer service and support. Our team is always on hand to assist you with any issues, allowing you to focus on your core business functions without worrying about your IT infrastructure.
Partner with Kotech Systems today to unleash the full potential of your business with our managed ICT services. Contact us today to learn more about how our solutions can help take your business to the next level.
Managed services Provider ICT services
We offer our services on a subscription basis, allowing your businesses to focus
on your core operations while receiving expert IT support and management. Our services can be tailored
to the specific needs and budget of your business, ensuring flexibility and cost-effectiveness. Additionally,
we provide additional value to your businesses by keeping IT systems up and running smoothly and securely.
- Helpdesk and Support Services
- Network and Infrastructure Management
- Cybersecurity Solutions
- Data Backup and Recovery Services
- Cloud Management and Migration Services
- Mobile Device Management
- Software and Application Management
- Vendor Management Services
- Project Management Services
- IT Consulting and Strategy Development
- Service Level Agreement (SLA) Management
- Disaster Recovery Planning and Business Continuity Management
- Compliance Management Services
- Unified Communications and Collaboration
- Endpoint Security Management
- Managed Services
Service Layers
The service layers we offer are summarized below and may be tailored to suit the specific needs of a customer.
- Log a job for a site visit or remote action
- Remote assistance using TeamViewer or similar
- Troubleshooting –includes troubleshooting issues with the OS, network connectivity, MS Office suite, application software, and other desktop-related issues.
- Anti-Virus – the installation and management of the latest anti-virus updates and regular scanning of PCs attached to the network.
- Patch Management – application and management of patches on individual workstations (endpoints)
- Network monitoring – administration of configured Point-to-Point network.
- Firewall monitoring – monitoring and prevention of potential security threats.
- Bandwidth optimization – monitoring of network usage and optimization according to needs as far as current bandwidth will allow
- Server monitoring and administration including storage capacity risks and alerts
- Backup Management – setting and ensuring backups are taken on a regular basis
- Patch Management – application and management of the latest patches peculiar to the server environment.
As a Managed Services Provider Kotech delivers enterprise-class capabilities at a reasonable monthly fee ensuring our clients enjoy dedicated tech support. Our clients pay on an on-demand basis for the services that they need.
